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Contact Policies

POS Shopper Inc. offers discount prices on Point-of-Sale Equipment and Supplies.

Contact Information

By email:
Sales Assistance - sales@posshopper.com
Support Assistance - support@posshopper.com

Mail Address:
POS Hotline Inc.
7325 NE Imbrie Drive, Suite 255
Hillsboro, OR 97124

By Phone:
877-567-5234

Sales & Support
Monday - Friday
7:00 am - 5:00 PM Pacific Time

sales@posshopper.com


Free Shipping Policy
We will ship FREE of charge to the contiguous United States. Customers in Hawaii and Alaska will be required to pay shipping on all products.
Just look for our Free Shipping symbol!


Free shipping does not apply to the following items:
Ribbon & ink cartridges, cables, adapters, replacement parts, and mounting brackets.

Shipping Policies

Orders ship the same day for when placed by 5:00 p.m. Eastern Time / 2:00 p.m. Pacific Time (some exceptions apply).

POS Shopper Inc. takes pride in our quick order processing and turn around time! Our Ground Shipments are generally delivered within 3 business days (some exceptions apply.) For faster shipping, call us toll free at 877-567-5234. · If an ordered item is not in stock, there may be a delay in shipping time. You will be informed of any “Backorder” status by email. · For your protection and credit security, credit card orders shipping to an address other than the credit card billing address may be delayed. · Shipments to residences do not require customer signature. We highly recommend that someone be present to receive shipments if sent to a residential address. · Orders cannot be shipped to P.O. Boxes, due to UPS and Federal Express restrictions. · Holiday shipping schedules also impact delivery times.

If you have any questions about shipping, please contact us by phone to place your order.

Request A Quote

POS Shopper offers competitive quotes for products either not listed on our website or for bulk order pricing on specific items. To receive a quote, please click on the Request A Quote link next to Site Map, or call us direct at 877-567-5234.

We pride ourselves in offering competitive pricing almost every point-of-sale available in the United States. We’ll do our best to win your business and save you money.

Returns and Exchanges

We want to make sure you’re satisfied with your product purchases. Simply call 877-567-5234 within 15 days of purchase for an easy refund or credit.

Most problems can be resolved with the assistance and technical expertise of the equipment or software manufacturer. Our customer service representative are here to assist you with any questions or assistance you may need.

Policy:

1. All products purchased from POS Shopper Inc. are warranted against defects. Defective hardware may be exchanged for an identical product within 15 days of purchase. If a replacement is not available, POS Hotline will refund the purchase price. No returns will be accepted after 15 days from date of purchase.

2. Returns of all non-defective items will be subject to a 15% restocking fee.

3. POS Shopper Inc. does not accept returns or credit on Software, Parts or Media (labels, receipt paper, ribbons, ink cartridges, etc.)

4. No shipping charges will be reimbursed.

All returns must have an RMA (Return Merchandise Authorization) number. Please call 877-567-5234 to obtain an RMA number from one of our customer representatives.

The following applies to returns or exchanges:

· The Product must be in its original condition including the box and packaging. It must include all manuals, cables, warranty cards, media, and all accessories. · Products must be in new, unused condition without scratches or blemishes. Avoid making any marks or writing on the box. Product must be returned double boxed. · All returns must have an RMA (Return Merchandise Authorization) number. Please call 877-567-5234 to obtain an RMA number from one of our representatives. · Write the RMA number on the shipping label, not the box. · Credit can only be issued to the credit card used for the original purchase. · In some cases, certain manufacturers charge a restock or exchange fee.

The return process helps us serve you quickly and continue to provide low prices. We appreciate your assistance and support of this procedure.

If you have any questions regarding POS Shopper's return policy, please do not hesitate to call 877-567-5234 so that we can assist you.

Manufacturers Warranties

We only sell new products with full manufacturer’s warranty. Manufacturer’s warranties apply from the date of purchase. For assistance, please contact the warranty provider. Terms of manufacturer’s warranty may vary.

POS Shopper Inc. assumes no product liability or damages for the failure of products to perform.